Customer Service

• About Us
• Sales Tax
• Order Cancellation

• Shipping Policy
• Return Policy
• Ordering Time

• Warranty Information
• Privacy & Security Policy
• Terms & Conditions of Use

About Us

Southern Lights is the largest lighting showroom in the Midwest with over 20 years of satisfied customers and a staff numbering more than 60.

Every possible style is represented here, from crystal and Tiffany-style chandeliers to rustic antler fixtures. Along with the vast range of lighting styles, Southern Lights has high quality choices to meet any budget.

Southern Lights is dedicated to making your shopping experience easy and enjoyable. Customer service is our main focus and we look forward to helping you find the right lighting for your home.

Service, Selection, Satisfaction

Payment Methods

Southern Lights accepts Visa, Mastercard, American Express and Discover credit cards. In general we do not charge credit and debit cards until we ship your order to you.

Sales Tax

Southern Lights charges sales tax on all orders placed in Minnesota. If you have tax-exempt status, please contact Customer Service at 1-800-903-0960.

Return Policy

Southern Lights makes returns easy and fast. To begin the return process, please contact Customer Service at 1-800-903-0960.

General Returns
Returns of products purchased from Southern Lights are allowed within 30 days of purchase, provided that the product is undamaged, in the original packaging, and was not installed or modified. The full purchase price is refundable less a 20% restocking charge. Shipping charges for the return shipment are the responsibility of the customer. Refunds are made once the returned product is inspected to insure it is not damaged. All returns must have a Returned Merchandise Authorization number which is available from customer service. Please contact customer service at 1-800-903-0960 to begin the return process.

Returns for Damaged Products
Customers must notify Southern Lights within two weeks (14 days) after receipt of any products which are defective or received damaged. The customer will have the following options: order a replacement fixture in exchange for the damaged fixture, or return the damaged fixture for a full refund of the purchase price less a 20% restocking charge. Southern Lights regrets that we will not be able to offer a replacement fixture or refund in cases where notification of damage occurs after two weeks from receipt of the product. All returns must have a Returned Merchandise Authorization number which is available from customer service. Please contact customer service at 1-800-903-0960 to begin the return process.

Order Time

Because Southern Lights offers a large selection of lighting fixtures, we are unable to keep all fixtures in stock. We order any fixtures not in stock directly from the manufacturer, and these are often made to order. Due to this, if an item is not in stock, the typical ordering time is between 2 and 6 weeks.

Order Cancellation

Orders may be cancelled at any time before shipment for a full refund. If shipment has been made, orders are subject to our Return Policy.

Shipping Policy

Southern Lights offers $5.99 shipping on every order to locations within the contiguous 48 States, excluding products made by Casablanca Fan Co. We ship your order using FedEx Ground which will take five to seven working days after shipment to arrive.

We do not ship to locations outside the United States or to U.S. terrotories.

Please provide a street address as we cannot deliver to P.O. boxes.

Rush delivery is also available at an additional charge and is dependant upon availability of stock.

Warranty Details

Southern Lights offers a 1 year warranty on all fixtures except for Polished Brass exterior fixtures (see below). Please address warranty questions by calling Customer Service at 1-800-903-0960.

Polished Brass exterior fixtures carry a warranty of 3 months. Darkening and weathering of Polished Brass when used in an exterior application is considered by the manufacturer to be a characteristic and not a defect.

Privacy & Security Policy

Commitment to Your Privacy
This site is owned and operated by Southern Lights. We are commited to a safe and satisfying shopping experience for our customers. Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy & security statement discloses what information we gather and how we use it.

Information Southern Lights Gathers and Tracks
Southern Lights gathers user information in the following processes:

Transaction Information
In order to complete transactions with our customers, we require certain types of information such as name, address, phone number, email address and credit card number.

Usage Tracking
Southern Lights tracks traffic patterns throughout our site and the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our site and products our users like and don't like based on traffic to those areas. This helps us continue to build a better service for you.

Use of Information
Southern Lights will not share your personal information with any third parties except as necessary to complete your order.

Security
Southern Lights uses secure data networks protected by Secure Sockets Layer (SSL) technology, the industry standard for secure e-commerce transactions. This encrypts all personal information sent over the internet during a transaction so that it cannot be read. This information includes your name, credit card number and address.

Southern Lights - Terms & Conditions of Use

Use of the Southern Lights web site is subject to the following terms and conditions. By placing an order or using the web site, YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE, PRIVACY POLICY and all other disclaimers and legal notices on the Southern Lights web site. The Southern Lights web site is owned and operated by Southern Lighting Inc.

Southern Lights reserves the right to make changes to the web site and to its Conditions of Use at any time. The Southern Lights web site is provided on an "AS IS" basis. By using this site, you expressly agree that such use is at your sole risk. Neither Southern Lights nor its employees warrant that use of the Southern Lights web site will be uninterrupted or free from errors. Southern Lights disclaims all warranties, whether expressed or implied and no oral advice or other information given by Southern Lights or its employees shall create a warranty. Further, Southern Lights makes no representation that content provided on the web site is applicable to, or appropriate for use in, locations outside of the United States.

Southern Lights and its employees shall not be liable for any indirect, incidental, special or consequential damages that result from your use of or inability to use the Southern Lights web site, including but not limited to use of any information obtained from the Southern Lights web site. The Southern Lights web site is linked to sites not maintained by Southern Lights, and is not responsible for content on these sites.

Prices and availability of products are subject to change without notice. Southern Lights works to ensure accuracy and errors are corrected where discovered. Southern Lights reserves the right to correct any errors or omissions including after an order has been placed. If your credit card has been charged and your order is cancelled, Southern Lights will issue a credit to your credit card account for the amount of the charge.